Exchanges, Returns and Refunds - Exchanges/Returns

Your satisfaction is of utmost importance to us here at LIFEbaby, and we want nothing less than to provide you with our best work. If you find any of our products not up to your expectations, do contact us to let us know, mail back the item(s) you wish to exchange and we can replace your item with another piece of the same model, a new size, an entirely different design, or a refund in the form of a gift certificate for future purchases. LIFEbaby will bear the cost of shipping if the problem is determined to be defective.

Please note: We regret that we cannot accept returns, exchanges or refunds for special price, clearance or final sale merchandise, online or in stores.

Easy Returns and Exchanges by Mail:

Follow these quick and easy steps to return your purchase by mail:

1. Contact us via e-mail to inform us of the item(s) that you're returning. Do include your order ID (as stated in the order confirmation e-mail sent to you) and note the quantity and reason(s) for return.

2. We will provide any additional instructions, recommendations and answers to any questions that you may have included in your feedback.

3.Pack your return securely, in the original package if possible, and include your completed invoice.

4. Send us the package via mail from your nearest post office.

Please send all returns to the following address:

Online Returns/Exchanges LIFEbaby International Pte Ltd 12A Jalan Ampas #07-02 Balestier Warehouse Singapore 329516 SINGAPORE


Exchanges by mail

Return your purchase via post (within 30 days from your order date). Order your new merchandise at the same time via our website. We will bill your credit card for the new merchandise and process your credit (including the cost incurred from shipping our item to us based on the postage fee indicated on your package) for returned merchandise as soon as we receive it.

Frequently Asked Questions:

What's eligible for return? You can return or exchange any item that's in its original condition (unwashed and unworn) or defective, unless it was purchased on special price, clearance or final sale.

Can I return any online purchase to a store? No, items purchased from the LIFEbaby online store are not eligible for store returns and must be returned via mail.

Can I return special price, clearance or final sale merchandise online or to a store? No, we do not accept returns or exchanges on special price, clearance or final sale merchandise, online or in stores.

What if I used a promotion code to make my purchase? You can exchange the item for the same style in a different size or color. Or, you can apply a credit for the amount you paid towards a new item at its current price. A previously used promotion code cannot be applied to the sale of a different item.

What if I want a refund? As part of our refund policy, LIFEbaby is able to issue refunds on a case-by-case basis in the form of gift certificates, redeemable at our LIFEbaby online store.